Privacy policy

OFF THE SET Privacy Policy

Last Updated: July 6, 2026

This Privacy Policy explains how Off The Set collects, uses, shares, stores, and protects personal information when you visit, shop, sell to us, contact us, interact with us online, or use our website and services.

This Privacy Policy applies to OffTheSetShop.com, www.OffTheSetShop.com, any related Off The Set website, online store, email list, text message program, social media page, pop-up sale, marketplace shop, or other service we operate or control.

For purposes of this Privacy Policy, “Off The Set,” “we,” “us,” or “our” means:

Off The Set
Legal Business Name: Off The Set LLC
Mailing Address: 2028 East Ben White Boulevard, Suite 240, Austin, TX 78741
Email: hi@offthesetshop.com
Customer Service Email: support@offthesetshop.com|

By using our website, purchasing from us, selling or submitting items to us, signing up for marketing, or communicating with us, you agree to this Privacy Policy.

1. What Off The Set Does

Off The Set is a curated resale store offering clothing, shoes, purses, jewelry, accessories, vintage pieces, unique wardrobe finds, statement items, and related retail resale goods. We may sell through our own website and through third-party marketplaces such as Shopify-powered checkout, Poshmark, eBay, Whatnot, Etsy, Depop, Mercari, Facebook Marketplace, or other resale and social commerce platforms.

When you shop with us through a third-party marketplace, that marketplace may collect and process your information under its own privacy policy. We are not responsible for the privacy practices of third-party marketplaces, payment processors, shipping carriers, apps, or social media platforms that we do not control.

2. Personal Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information we receive from service providers, marketplaces, and business tools.

A. Information You Provide to Us

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment and checkout information

  • Order history

  • Return or exchange information

  • Customer service messages

  • Product reviews or feedback

  • Marketing preferences

  • Social media handle, if you contact or tag us

  • Photos, videos, measurements, or styling details you choose to submit

  • Information related to selling, sourcing, or consigning items to us, if applicable

  • Any other information you choose to send us

We do not intentionally ask for sensitive personal information such as Social Security numbers, government ID numbers, health information, biometric identifiers, precise location, racial or ethnic origin, religious beliefs, political opinions, union membership, sexual orientation, or genetic information unless a specific transaction legally requires it. Please do not send sensitive personal information to us unless we specifically request it for a lawful purpose.

B. Order and Payment Information

When you make a purchase, payment information is processed by third-party payment processors such as Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, credit card networks, or other checkout providers.

Off The Set does not intentionally store full credit card numbers, full debit card numbers, CVV codes, or full payment account credentials. We may receive limited transaction details, such as payment status, last four digits, card type, billing address, fraud-screening results, and confirmation that payment was approved.

C. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Search terms

  • Items viewed or added to cart

  • Checkout activity

  • Approximate location based on IP address

  • Cookie identifiers

  • Advertising identifiers

  • Analytics information

  • Site performance and error data

We use this information to operate the website, understand shopping behavior, improve listings, prevent fraud, measure advertising, and make the store easier to use.

D. Information From Marketplaces and Platforms

If you purchase from Off The Set through a marketplace or platform such as Poshmark, eBay, Whatnot, Etsy, Depop, Mercari, Facebook Marketplace, Instagram, TikTok Shop, or another sales channel, we may receive information necessary to complete your transaction, including:

  • Name or username

  • Shipping address

  • Order details

  • Item purchased

  • Purchase price

  • Shipping method

  • Buyer messages

  • Return or dispute information

  • Marketplace transaction ID

Those platforms may collect additional information directly from you. Their privacy policies govern their own use of your data.

E. Information From Social Media

If you interact with Off The Set on Instagram, TikTok, Facebook, Pinterest, YouTube, Whatnot, or another social platform, we may see information made available by that platform, such as your username, profile photo, comments, likes, messages, tags, shares, and public profile information.

Do not send private, payment, health, identification, or sensitive information through social media direct messages.

F. Photos, Videos, Measurements, and Model Information

Because Off The Set sells clothing and accessories, we may collect or use photos, videos, garment measurements, fit notes, styling notes, and model-related information for product listings, marketing, social media, or editorial content.

If you model for Off The Set, submit photos, or allow us to use your image, your participation may also be governed by a separate model release, contractor agreement, consent form, or written permission. This Privacy Policy does not replace any separate agreement about image rights, compensation, licensing, or content usage.

We do not intentionally use facial recognition or biometric identification technology to identify customers or models unless we clearly disclose that practice and obtain consent where required by law.

3. How We Use Personal Information

We use personal information for the following business and commercial purposes:

A. To Process Orders and Provide Products

We use your information to:

  • Process purchases

  • Confirm orders

  • Accept payment

  • Ship products

  • Provide tracking

  • Handle returns, exchanges, refunds, or disputes

  • Send order updates

  • Verify purchase details

  • Provide customer service

B. To Operate and Improve Off The Set

We use information to:

  • Manage inventory

  • Cross-list products across platforms

  • Track sold items

  • Prevent duplicate sales

  • Improve product descriptions, photos, and sizing information

  • Understand what products customers like

  • Improve website design and performance

  • Troubleshoot technical issues

  • Maintain business records

  • Train team members or contractors

  • Improve packaging, shipping, sourcing, and customer experience

C. To Communicate With You

We may use your information to:

  • Respond to questions

  • Send order confirmations

  • Send shipping updates

  • Provide customer support

  • Notify you about product availability

  • Send abandoned cart reminders

  • Request reviews or feedback

  • Send policy updates

  • Communicate about returns, claims, or disputes

D. For Marketing

With your consent where required, we may use your information to:

  • Send emails about new drops, restocks, promotions, or events

  • Send text messages if you opt in

  • Show ads on social media or search platforms

  • Create customer audiences or lookalike audiences

  • Measure ad performance

  • Offer personalized product recommendations

  • Invite you to live sales, marketplace events, or pop-ups

You can unsubscribe from marketing emails by using the unsubscribe link in the email. You can opt out of marketing text messages by replying STOP or following the instructions in the message.

E. For Fraud Prevention, Security, and Legal Compliance

We may use information to:

  • Detect fraud

  • Prevent chargebacks

  • Verify transactions

  • Protect our website and accounts

  • Enforce our policies

  • Comply with tax, accounting, legal, and regulatory obligations

  • Respond to subpoenas, court orders, legal claims, or government requests

  • Protect the rights, safety, and property of Off The Set, our customers, and others

F. For AI, Automation, and Business Tools

We may use software tools, automation, or AI-enabled services to help with product descriptions, inventory organization, listing optimization, photo editing, analytics, customer service workflows, fraud prevention, or business operations.

We do not intentionally provide full payment card numbers, government ID numbers, or sensitive personal information to AI tools. If we use third-party tools that process personal information, we aim to limit the information shared to what is reasonably necessary for the service.

4. Cookies, Tracking, and Analytics

Our website may use cookies, pixels, tags, SDKs, local storage, and similar technologies. These tools help us operate the store, keep your cart active, remember preferences, measure traffic, prevent fraud, and understand marketing performance.

Types of cookies and tracking technologies may include:

  • Essential cookies: needed for checkout, cart, account login, fraud prevention, and website security.

  • Analytics cookies: help us understand site traffic, product views, browsing behavior, and store performance.

  • Advertising cookies and pixels: help us measure and improve ads, retarget visitors, and understand whether ads lead to purchases.

  • Preference cookies: remember choices such as region, currency, or cookie settings.

We may use tools provided by Shopify, Google, Meta/Facebook, Instagram, TikTok, Pinterest, email marketing platforms, SMS providers, analytics providers, or other advertising and business partners.

You can control cookies through your browser settings. You may also be able to manage cookie preferences through our website cookie banner or privacy settings, where available.

Some browsers or extensions send privacy signals such as Global Privacy Control or other universal opt-out signals. Where required by applicable law and supported by our systems or vendors, we will honor legally recognized opt-out preference signals.

5. How We Share Personal Information

We do not sell your personal information for cash. However, certain privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly enough to include some advertising cookies, pixels, or audience tools. Where required, we provide ways to opt out of those practices.

We may share personal information with the following categories of recipients:

A. E-Commerce and Website Providers

We may share information with Shopify and related store apps or service providers that help run our website, checkout, customer accounts, order management, analytics, privacy settings, or fraud prevention.

B. Payment Processors

We share payment and transaction information with payment processors, banks, card networks, digital wallet providers, fraud-screening tools, and financial service providers as needed to complete your purchase.

C. Shipping and Fulfillment Providers

We share information with USPS, UPS, FedEx, DHL, Shopify Shipping, Pirate Ship, ShipStation, or other shipping, label, insurance, tracking, or fulfillment providers to deliver your order.

D. Marketplaces and Sales Channels

If you buy from Off The Set through a third-party marketplace, that marketplace may share order information with us, and we may share fulfillment, tracking, return, or dispute information with that marketplace.

E. Marketing and Advertising Providers

We may share limited information with email platforms, SMS platforms, ad networks, analytics providers, social media platforms, and marketing tools to send messages, measure campaigns, personalize ads, and understand customer behavior.

F. Inventory, Listing, and Business Operations Tools

We may use inventory tools, cross-listing platforms, spreadsheet tools, bookkeeping software, product photography tools, AI-enabled listing tools, contractor management tools, customer service software, or similar vendors to operate the business.

G. Contractors and Service Providers

We may share information with contractors, consultants, photographers, models, website developers, Shopify experts, bookkeepers, accountants, legal advisors, customer service providers, or other professionals who help operate Off The Set.

They are only authorized to use personal information for the work they perform for us and not for their own unrelated purposes.

H. Legal, Safety, and Business Transfers

We may share information:

  • To comply with law

  • To respond to legal requests

  • To enforce our Terms of Service or store policies

  • To prevent fraud or security issues

  • To protect rights, safety, or property

  • In connection with a business sale, merger, acquisition, restructuring, financing, bankruptcy, or transfer of business assets

6. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

  • Know what personal information we collect

  • Access personal information we hold about you

  • Correct inaccurate information

  • Delete certain personal information

  • Opt out of certain sales, sharing, targeted advertising, or profiling

  • Limit use of sensitive personal information, where applicable

  • Withdraw consent for certain processing

  • Receive a copy of certain information in a portable format

  • Appeal a denied privacy request, where required by law

  • Avoid unlawful discrimination for exercising privacy rights

To make a privacy request, contact us at:

privacy@offthesetshop.com

Please include your name, email address, request type, and enough information for us to verify your identity and locate your records. We may ask for additional information to confirm that the request is legitimate.

We will respond within the time required by applicable law. We may deny or limit a request where permitted by law, including when we need to retain information for legal, tax, accounting, fraud prevention, security, shipping, dispute resolution, or transaction-completion purposes.

7. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Off The Set.

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email, phone number, shipping address, billing address, IP address, account name, or marketplace username

  • Commercial information, such as purchases, returns, items viewed, carts, order history, and customer preferences

  • Internet or electronic activity information, such as browsing behavior, device data, site interaction, and cookie data

  • Geolocation information, such as approximate location based on IP address

  • Audio, visual, or similar information, such as photos, videos, product review media, customer service recordings if used, or model content if submitted

  • Professional or business information, if you are a contractor, vendor, supplier, or business contact

  • Inferences, such as style preferences, product interests, or shopping behavior

  • Sensitive personal information, only if voluntarily provided or necessary for a lawful transaction, and not for purposes beyond what is permitted by law

We collect this information from you, your device, service providers, marketplaces, social platforms, payment processors, shipping providers, and business partners.

We use and disclose this information for the purposes described in this Privacy Policy, including order fulfillment, customer service, marketing, analytics, fraud prevention, legal compliance, and business operations.

We do not knowingly sell personal information for money. We may use advertising or analytics tools that could be considered “sharing” or “targeted advertising” under some privacy laws. California residents may request to opt out of sale or sharing by contacting us at privacy@offthesetshop.com or by using any “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link we make available on our website.

We do not knowingly sell or share personal information of consumers under 16 years old.

We do not use sensitive personal information for purposes that require a right to limit unless we provide the required notice and choice.

California residents may request to know, access, correct, delete, opt out, limit use of sensitive personal information where applicable, and avoid unlawful discrimination for exercising rights.

8. Colorado and Other U.S. State Privacy Rights

Residents of Colorado and certain other U.S. states may have rights to access, correct, delete, obtain a copy of, or opt out of certain processing of personal information, including targeted advertising, sale of personal data, or certain profiling.

Where required by law, we will provide a way to exercise these rights and will honor recognized universal opt-out mechanisms or browser-based privacy signals when required and technically supported.

To exercise your rights, email:

privacy@offthesetshop.com

If we deny your request and applicable law gives you a right to appeal, you may appeal by replying to our decision email and writing “Privacy Appeal” in the subject line.

9. International Customers

Off The Set is operated from the United States. If you access our website or purchase from us from outside the United States, your information may be processed, stored, or transferred in the United States or other countries where our service providers operate.

Those countries may have privacy laws that are different from the laws where you live.

Where required by applicable law, we rely on appropriate legal bases to process personal information, such as:

  • Performance of a contract, including processing and shipping your order

  • Consent, including marketing communications where required

  • Legitimate interests, including fraud prevention, store improvement, customer service, and business operations

  • Legal obligations, including tax, accounting, consumer protection, and recordkeeping requirements

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, request data portability, withdraw consent, or lodge a complaint with a data protection authority.

10. Marketing Communications

You may opt out of marketing emails at any time by clicking the unsubscribe link in the email.

You may opt out of marketing text messages by replying STOP.

Even if you opt out of marketing, we may still send non-marketing messages, such as order confirmations, shipping updates, return communications, account notices, policy updates, or security alerts.

11. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.

Retention periods may depend on:

  • Whether you have an account

  • Whether you placed an order

  • Tax and accounting requirements

  • Fraud prevention needs

  • Chargeback or dispute timelines

  • Shipping and returns

  • Legal obligations

  • Marketing preferences

  • Business recordkeeping needs

Order, tax, accounting, and transaction records may be kept for several years as required or permitted by law. Marketing information is generally kept until you unsubscribe or request deletion, unless we need to retain limited information to honor your opt-out.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include account access controls, password protections, vendor controls, secure payment processing, limited access to customer information, business software security features, and reasonable internal procedures.

No website, checkout system, marketplace, email, shipping system, or online transmission is completely secure. We cannot guarantee absolute security.

If we learn of a data breach affecting your personal information, we will take appropriate steps and provide notices as required by law.

13. Children’s Privacy

Off The Set is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, contact us at:

privacy@offthesetshop.com

If we learn that we have collected personal information from a child under 13 without required consent, we will delete it or take other appropriate steps as required by law.

14. Third-Party Links and Platforms

Our website, emails, social media, or listings may link to third-party websites, apps, payment services, shipping providers, marketplaces, social platforms, or other services.

We do not control those third parties. Their privacy policies, terms, cookies, and data practices apply to their services. We encourage you to review their privacy policies before using them.

Examples may include:

  • Shopify

  • Poshmark

  • eBay

  • Whatnot

  • Etsy

  • Depop

  • Mercari

  • Facebook

  • Instagram

  • TikTok

  • Pinterest

  • Google

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • USPS, UPS, FedEx, DHL, or other carriers

15. User-Generated Content, Reviews, and Social Sharing

If you post a review, tag Off The Set, comment on our social media, submit a photo, or share content with us, that content may be visible to others depending on the platform and your privacy settings.

By submitting content to us, you confirm that you have the right to share it and that it does not violate another person’s privacy, publicity, intellectual property, or other rights.

We may ask for additional permission before reposting customer photos, styling content, or model images in our marketing.

16. Selling or Submitting Items to Off The Set

If you sell, consign, source, model, photograph, or otherwise submit items or services to Off The Set, we may collect information needed to evaluate, purchase, authenticate, list, pay for, document, or communicate about those items or services.

This may include:

  • Name

  • Contact information

  • Payment or payout details

  • Item details

  • Photos

  • Condition notes

  • Purchase price

  • Correspondence

  • Tax or business information, where legally required

Separate purchase, consignment, contractor, model, or vendor agreements may apply.

17. Do Not Track

Some browsers offer “Do Not Track” signals. Because there is not currently a single industry-standard way to respond to all Do Not Track signals, our website may not respond to every Do Not Track signal.

Where legally required, we will honor recognized opt-out preference signals such as Global Privacy Control or other universal opt-out mechanisms when supported by our systems or service providers.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, vendors, legal requirements, privacy practices, or store features.

When we update the policy, we will change the “Last Updated” date above. If we make material changes, we may provide additional notice, such as posting a notice on our website or sending an email where appropriate.

Your continued use of our website or services after an update means you accept the updated Privacy Policy.

19. Contact Us

For privacy questions, requests, or concerns, contact:

Off The Set
Email: privacy@offthesetshop.com
Customer Service: privacy@offthesetshop.com
Mailing Address: 2028 East Ben White Boulevard, Suite 240, Austin, TX 78741